Norma started as the receptionist in 2003, and immediately grew into a tax-season pinch-hitter role. We were able to hire her full-time in 2011, and we were very excited to have her on staff with us. During January Norma is our lead on payroll tax forms including the 1099 and W2 series. During the rest of tax season, she focuses on the Form 1040 series but rounds her time out with business tax returns, payrolls and receptionist duties. She has been using QuickBooks since 2004 and helps our clients in their bookkeeping needs. Norma steps in and does whatever is needed and with her background she does so quite easily.